Neptune Technologies Inc. – Privacy Policy
Effective Date: January 1, 2025
This Privacy Policy explains how Neptune Technologies Inc. ("Neptune," "we," "our," or "us") collects, uses, discloses, and safeguards your personal data when you use our websites, services, or platforms (collectively, the "Services"). This includes Neptune Forge, Neptune Odyssey, and any AI services we host or deploy commercially.
This policy applies when Neptune is the data controller. Where we act solely as a data processor for a commercial customer (e.g., if your employer provides you with access), their privacy policy will govern.
1. Information We Collect
1.1 Data You Provide Directly
Identity: Name, email, phone, company, title
Account credentials
Payment and billing data
Inputs into AI systems (e.g., prompts)
Feedback, support tickets, or surveys
1.2 Data We Collect Automatically
Device, IP, and browser metadata
Usage data (pages visited, features used)
Logs and diagnostic information
Cookies and tracking data (see Cookie Policy)
1.3 Data from Third Parties
Business partners or integrations
Public sources or authorized providers
1.4 Model Training Data (Optional)
We do not use customer-specific data to train models unless you opt in explicitly via contract or settings.
2. How We Use Your Data
To provide, secure, and improve the Services
To support your account and usage
For communication, research, and analytics
To comply with legal obligations
To develop new products and features
We do not sell, share, or rent your data for marketing purposes. AI-generated outputs are your responsibility to review for correctness or appropriateness.
3. Sharing and Disclosure
We may share your data with:
Our affiliates and service providers
Partners (only with your consent)
Authorities, if legally required
In M&A or corporate transitions (with protections)
All third-party processors are under strict confidentiality and security obligations and are contractually bound by Data Protection Agreements (DPAs) or equivalent legal instruments to ensure your data is handled securely and lawfully.
4. Data Rights and Choices
Depending on your location, you may have rights to:
Access or correct your data
Delete your data
Object to or restrict processing
Port your data elsewhere
Withdraw consent
You may exercise rights by contacting us at privacy@neptunetechnologies.com.
5. Data Security
We implement physical, administrative, and technical safeguards to protect your data, including adherence to industry standards such as SOC 2 and ISO 27001 where applicable. However, no system is entirely immune to breaches. If a breach occurs, we will notify you within 72 hours, or as required by applicable law, and provide relevant details and steps we are taking to mitigate any risks.
6. Data Retention
We retain data as long as necessary for the purposes listed in this policy or to comply with legal requirements. For example, account-related data is typically retained for up to 7 years after termination for audit and legal compliance, while AI input data is retained for a maximum of 90 days unless otherwise contractually agreed. Upon request or account deletion, data is securely deleted or anonymized.
7. International Data Transfers
Data may be stored in the U.S. or other jurisdictions. Where required, we use standard contractual clauses or other safeguards approved under relevant data protection laws.
8. Children’s Data
Our services are not intended for children under 18. We do not knowingly collect children’s data. If we become aware of such data, we will delete it.
9. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Effective Date" and notify users of material changes. Continued use after changes constitutes acceptance.
10. Contact Us
Neptune Technologies Inc.
privacy@neptunetechnologies.com
If you have questions, or wish to exercise data rights, please contact our Privacy Officer at the address above.
Last Updated: January 1, 2025